Our client just launched a new self-service music studio for their members which is located at the core area of Kowloon during the pandemic. They need a web app for end users to do easy reservations with e-payment & getting QR code for onsite verification.
Challenges
– Face-to-face onsite verification is not suggested under the pandemic
– Only members could book the studio – website membership application
– No receptionist for onsite booking, payment & verification
– Simplify the flow of online booking & visitor self verification process
– Need centralized system to handle members online booking & access records
– Set up access control at main entrance
Solutions
Web app & booking system
– Information about the music studio
– Online membership application & verification
– Online booking system for individual or corporate members
– Select time slots & dates for bookings
– e-Payment method for booking – credit cards or tokens
IoT implementation
– QR Code & NFC scanner – install at main entrance
– Allow scanning QR code by scanner installed at entrance for access
– Auto sync of access data to admin panel for real-time report
Staff app
– Generate & deactivate QR codes
– Alternative method aside from QR Code verification
– Remote unlock door
Cloud based admin panel
– Manage member details & bookings
– Generate & deactivate QR codes for users
– Manage tokens & transaction records
– Monitor & download access reports
– View real-time status anywhere with internet & access permission
Outcome
– Optimized user booking & payment flow with web app
– Reduced the risk of getting infected – avoided face-to-face verification
– Enabled self-serve access without staff support
– Centralized platform to monitor booking & access records anywhere with network
